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Service quality
All articles from the "Service quality" section — public transport news and analysis on busevi.rs.
How the service actually works from the passenger side. We track arrival accuracy, peak-hour crowding, vehicle condition, working air conditioning and heating, cleanliness and accessibility. We rely on official data and reports where they exist, and on what passengers report through "Passenger Voice" on this site. The aim is not a list of complaints but tracking over time — whether something is improving, where, and how quickly.
Belgrade Union Publishes "Blacklist" Over Bus AC Failures
The "Centar" union has published a list of carriers with the most complaints over faulty air conditioning, announcing reports to the authorities.
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Record Number of AC Complaints on Belgrade Transit Vehicles
Citizens filed 340 complaints in three days over non-working AC in Belgrade transit vehicles, the "Centar" union reports, ahead of a worst-offenders list.
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